Quality Assurance
SeaViewer's dedication to customer satisfaction is exemplified best in its industry-leading Quality Assurance program - offering you the Peace of Mind you cannot find anywhere else. You can rely on these benefits:
1-Year Factory Warranty
- 1 Year SeaViewer Factory repair/replacement Warranty against factory defects under normal use on all items except Monitors and AC Adapters.
- Monitors and AC Adapters Warranted by their Manufacturer (typically 90 Days). User Manual and Warranty information enclosed with these products.
- Purchaser must obtain RMA Number from SeaViewer in advance.
- All Products must be received at SeaViewer at Purchaser's expense in original condition and packaging within 1 year of original shipping date.
- If a unit is determined by SeaViewer to be defective under the Warranty terms above, SeaViewer will pay the cost of ground shipping the repaired/replaced unit back to the Purchaser.
30-Day No questions asked Refund
If not satisfied, we will REFUND purchase price within 30 Days provided :
- Purchaser must obtain RMA Number from SeaViewer in advance.
- All Products must be received at SeaViewer at Purchaser's expense in original condition and packaging within 30 Days of original shipping date.
- Refund Amount will be less 15% to cover Bank Charges, Inspection, and Testing.
30-Day Upgrade Option
We will UPGRADE your Camera/System within 30 Days provided:
- Purchaser must obtain RMA Number from SeaViewer in advance.
- All Products must be received at SeaViewer at Purchaser's expense in original condition and packaging within 30 Days of original shipping date.
- Upgrade Amount will be Current Price of new Equipment less original Purchase Price, plus Shipping and taxes (if applicable).
EXCEPTIONS:
1) Due to re-sale considerations, Special Order equipment is not eligible for REFUND or UPGRADE programs, although WARRANTY section above will still apply. Special Order equipment includes:
- Custom cable lengths other than standard (150' or 50' for Great Lakes™ version)
- PAL conversion
- Neutral Buoyancy conversion
- Modified cable attachment/placing
- Modified lighting (including Sea-Light™)
NOTE: Special Order equipment requires a minimum 1 week build-time after receipt of funds.
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